Contact Us
Got a question about how we review online casinos in Canada, spotted something that needs updating, or just want to flag an issue with a listing on cardify.ai? This page explains how to get in touch and what we're able to help with.
What we can help with
Canada Casinos is a research and comparison site — we don't operate any casino, hold any player funds, or process deposits and withdrawals ourselves. That shapes what we can realistically assist with when you contact us. We're best placed to help with:
- Corrections or updates to information on a casino review, bonus offer, or comparison table
- Questions about how we rate and rank Canadian online casinos, including our editorial process
- Feedback on the site itself — broken links, unclear content, or missing information
- General queries about how online casino bonuses, payment methods or licensing typically work in Canada
- Media, partnership or business-related enquiries
What we can't resolve directly
Because we're independent of every operator listed on this site, some issues need to go straight to the casino or a regulator rather than to us. If your question falls into one of these areas, we'll usually point you elsewhere:
- Account issues — login problems, verification (KYC) delays, or a locked account need to be raised with the casino's own support team, since only they can access your account.
- Deposits and withdrawals — payment delays, declined transactions or missing funds are handled by the operator's cashier and payments team, not by us.
- Bonus disputes — if a promotion hasn't credited or a wagering requirement seems off, the casino's support desk is the correct first point of contact, since bonus terms and eligibility are set and enforced by them.
- Complaints requiring formal resolution — where a casino won't resolve a dispute, an independent alternative dispute resolution (ADR) provider or the relevant licensing body is the appropriate next step, depending on where the operator is licensed.
If you're unsure whether an issue is ours to answer, reach out anyway — we'll tell you honestly if it's something better handled by the operator or a regulator.
Before you contact us about a specific casino
If your question relates to one of the brands featured on this site — such as SlotsGem, WinnerIsland, Betninja, CoinPoker or any other listed operator — a few quick checks can save time:
- Check the operator's own FAQ or help centre first, since account-specific answers usually sit there rather than with us.
- Note the exact bonus or promotion you're asking about, including any wagering requirements or expiry dates you've seen quoted, since terms can change between when we publish and when you read them.
- Have your general region or province ready if the query relates to payment methods or availability, since some methods and promotions can vary depending on where in Canada you're playing from.
This lets us give a more useful answer rather than a generic one.
A note on our editorial independence
cardify.ai may earn a commission when readers click through to a casino from this site and sign up. This has no bearing on how casinos are rated or ranked, and it doesn't change the answers you get when you contact us — our replies are based on publicly available information and our own research, not on any commercial relationship with an operator.
Responsible gambling queries
If you're reaching out because gambling has stopped feeling like entertainment — for yourself or someone you know — please see our Responsible Gambling page first. It covers the kind of support and tools available, and is a better starting point than a general contact form for anything urgent.
Other places to find answers
Many common questions are already covered elsewhere on the site, which can often be faster than waiting on a reply:
- Our About Us page explains who runs cardify.ai and how our review process works in more detail.
- Our Terms and Conditions page covers how the site itself operates, including our approach to affiliate links and content accuracy.
- For readers outside the standard Canadian licensing framework, our Non Gamstop Casinos UK 2026 guide may be relevant if you're comparing options across markets.
How to reach us
Use the contact details or form provided on this page to send us your message. Include as much relevant detail as you can — the casino name, the page you were reading, and a clear description of your question — so we can get back to you with something useful rather than a holding reply.